FAQ’S: Customer Care
- Do I Need To Set Up An Account To Place An Order?
We value our customers greatly and understand the importance of your time, therefore creating an account with us gives you access to the following benefits:
- Manage your account details, track your order status and review past purchases
- Save your shipping details for future purchases and a faster shopping experience
- Be informed about our latest stock, special online promotions and discounts!
- How Do I Place An Order?
- What Kind Of Payment Methods Do You Accept?
- How Do I Know If Minnie Minors Has Received My Order?
- Why Do I Need A Verification Code Sent To My Mobile?
- What If I Don’t Receive The Code?
- Will My Order Be Placed If I Don’t Send The Code?
- How Can I Track My Order?
- How Long Will It Take For My Order To Be Delivered?
- What If An Incorrect/Damaged Item Is Delivered To Me?
- What If An Incomplete Order Is Delivered To Me?
- What Is The Procedure For Cancelling An Order?
- How Do I Know If An Item Is In Stock?
- The Item I Want Is Out Of Stock. What Do I Do?
- How Do I Know What Size Will Fit My Child?
- What Are Cookies And How Do They Affect Me?
- How Often Is Your Website Updated With New Products?
- I Have A Comment/Suggestion Regarding Your Product/Service
- If item is shipped abroad, who pays the customs duties?
Go on, what are you waiting for? Make that account!
Alternatively, you can use a guest account to checkout without registering.
Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the 'Add to Cart' button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting 'Place order now'.
Currently, the following payment methods are accepted:
Cash on Delivery:This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash.
Prepaid options:Our secure payment services allow for VISA, MasterCard. All your details and your data will be securely transmitted from end-to-end via SSL encryption.
After you place your order on the website, you will receive an acknowledgement email from Minnieminors.com to confirm that your order has been placed. This will not, however, indicate if the order has been shipped. That information may be confirmed under 'My Orders' in your account dashboard.
If you’re not a Preferred Customer, then you may email our Customer Care at email@example.com with your Order ID for this information.
After you’ve placed an order of your desired product, a code will be sent to the mobile number you provided previously. After submitting this code, your order will have been confirmed. This process only helps us to improve our delivery system.
You should have received an SMS with your code by now. If it isn’t there, you may hit resend again. If you still didn’t receive the code, you may have provided the wrong number. If that is the case, you will receive a call from us.
Yes, your order has been placed; this process just helps us to provide better customer service. We highly recommend that you submit the code for a faster delivery.
As soon as your order is placed, you will be mailed a tracking number with the order confirmation email. All you have to do is open your account on the website, and you can see your order status against that tracking number. You may also call or email our Customer Care with the tracking number information to find out the status of your order, especially if you checked out as a guest.
All orders will be delivered by our courier service providers within 3-5 working days in Pakistan. nd 5-7 working days for International orders. If your order has not been delivered in the specified time, please contact our Customer Care.
Although we take extra precautions to ensure that each order is in mint condition, should an unfortunate mishap occur, you can get in touch with our Customer Care to return the item or exchange it for the correct order. Exchanges/Returns are governed by our Exchange/Return Policies.
Full care is taken to ensure that only complete orders are shipped out. However, in case such a mishap does occur, you can get in touch with our Customer Care to identify this issue and we will rectify it at the earliest, at no extra charge.
Order cancellation is dependent on whether or not it has been shipped. Generally, all orders are shipped after 24 hours, so send your order cancellation request to firstname.lastname@example.org within that time. If the order has been shipped, however, you will be unable to cancel the request. Instead, you may exchange/return the product in accordance with our Exchange/Return/Refunds policies.
You can find all details about a certain product next to it. If an item is not available, the product page will identify this. For queries and special requests concerning sizing and/or availability, please call or email our Customer Care.
Sometimes, highly popular items may temporarily run out of stock. As our stocks are continuously updated, please keep checking the Minnie Minors website regularly to remain abreast of updated stock content. For queries and special requests concerning sizes/color and/or availability, please call or email our Customer Care.
Please refer to our Size Chart. For further help, please contact our Customer Care.
Our online store works in tandem with our retail outlets, and the same new products are available everywhere at the same time. So no matter where you shop from, Minnie Minors ensures the best of service for all our valuable customers.
We highly value any and all feedback from our customers and fans! Please don’t hesitate in contacting our Customer Care with your comments and suggestions at email@example.com.
SEFAM will not be held responsible or accountable for any taxes, duties, tariffs assessed by the customs office. These charges are separate from your shipping charge, and you will be billed directly from them.